Customer Care 

Dear LD-13 community, We will respond to every email within 24 hours, from Monday to Friday. 

Another reach point is our toll-free phone number +1(703)944 0744/ +49 (0) 1514 1957374 from 8 a.m. to 8 p.m. EST Monday to Friday and 9 a.m. to 9 p.m. EST on the weekends. 

To receive assistance on a wholesale or press-related inquiry, please email us via

Please fill out the dedicated contact form on the LD-13 customer care site for any other inquiries.

Your feedback is important to us; we want to make you feel safe with our brand, so feel free to share comments or suggestions on our social media platforms.

Return & Exchange Terms

The right to exchange only applies to unworn, unwashed and flawless items from which the labels have not been removed.
Please ensure all original boxes and dust bags are also included in your return. An exchange can only be made for the same item in a different size. Exchange for another color or another item is not possible. 
Please note that a free exchange can only be made once for the same item in a different size. The return must be made in one package. 
We reserve the right to refuse multiple returns at different times from the same order. An exchange can only be made with the shipping service provider through which the package was delivered (DHL or UPS). 
Personalized items are non-returnable.